@import"https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700&display=swap";:root{--primary: #4f46e5;--primary-hover: #4338ca;--primary-light: #eef2ff;--primary-ring: rgba(79,70,229,.25);--bg: #f8fafc;--surface: #ffffff;--surface-2: #f1f5f9;--surface-3: #e2e8f0;--text: #0f172a;--text-2: #334155;--text-3: #64748b;--text-4: #94a3b8;--border: #e2e8f0;--border-2: #cbd5e1;--green: #059669;--green-bg: #d1fae5;--yellow: #d97706;--yellow-bg: #fef3c7;--blue: #2563eb;--blue-bg: #dbeafe;--purple: #7c3aed;--purple-bg: #ede9fe;--red: #dc2626;--red-bg: #fee2e2;--success: #059669;--danger: #dc2626;--shadow-xs: 0 1px 2px rgba(0,0,0,.05);--shadow-sm: 0 1px 3px rgba(0,0,0,.08), 0 1px 2px rgba(0,0,0,.04);--shadow-md: 0 4px 6px rgba(0,0,0,.06), 0 2px 4px rgba(0,0,0,.04);--shadow-lg: 0 10px 15px rgba(0,0,0,.07), 0 4px 6px rgba(0,0,0,.04);--shadow-xl: 0 20px 25px rgba(0,0,0,.08), 0 8px 10px rgba(0,0,0,.04);--r-sm: 6px;--r-md: 10px;--r-lg: 14px;--r-xl: 20px;--r-full: 9999px;--font: "Inter", 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a.active{background:var(--primary-light);color:var(--primary)}.pub-main{flex:1}.pub-footer{background:var(--text);color:var(--text-4);text-align:center;padding:20px;font-size:12px;letter-spacing:.5px}.admin-layout{min-height:100vh;display:flex}.admin-sidebar{width:240px;background:#1e1b4b;display:flex;flex-direction:column;position:fixed;top:0;left:0;bottom:0;z-index:200;overflow-y:auto}.admin-sidebar-logo{padding:20px 20px 16px;border-bottom:1px solid rgba(255,255,255,.08);display:flex;align-items:center;gap:10px}.admin-sidebar-logo .logo-mark{width:36px;height:36px;background:var(--primary);border-radius:var(--r-sm);display:grid;place-items:center;font-size:17px;font-weight:800;color:#fff;flex-shrink:0}.admin-sidebar-logo .logo-text{color:#fff;font-weight:700;font-size:14px;line-height:1.3}.admin-sidebar-logo .logo-sub{color:#fff6;font-size:10px;font-weight:400}.admin-nav{padding:16px 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var(--surface-2)}.detail-label{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.8px;color:var(--text-3)}.detail-value{font-size:14px;color:var(--text);word-break:break-word;font-weight:500}.attachments{display:flex;flex-wrap:wrap;gap:10px;margin-top:10px}.attachment{width:130px;border:1px solid var(--border);border-radius:var(--r-md);overflow:hidden;background:var(--surface);box-shadow:var(--shadow-xs);transition:transform var(--t),box-shadow var(--t)}.attachment:hover{transform:translateY(-2px);box-shadow:var(--shadow-md)}.attachment img,.attachment video{width:100%;height:90px;object-fit:cover;display:block}.att-meta{padding:5px 8px;font-size:10px;font-weight:600;letter-spacing:.5px;text-transform:uppercase;color:var(--text-3)}.search-input{padding:7px 12px;font-size:13px;border:1.5px solid var(--border);border-radius:var(--r-sm);background:var(--surface);color:var(--text);outline:none;transition:border-color var(--t),box-shadow var(--t);min-width:160px}.search-input:focus{border-color:var(--primary);box-shadow:0 0 0 3px var(--primary-ring)}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f172aa6;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:1000;display:flex;align-items:center;justify-content:center;padding:20px;animation:fadeIn .15s ease}.modal{width:100%;max-width:720px;max-height:90vh;background:var(--surface);border-radius:var(--r-xl);overflow:hidden;display:flex;flex-direction:column;box-shadow:0 30px 70px #0000004d,0 0 0 1px #ffffff0d;animation:scaleIn .2s ease}@keyframes scaleIn{0%{transform:scale(.96) translateY(12px);opacity:0}to{transform:scale(1) translateY(0);opacity:1}}.modal-header{display:flex;justify-content:space-between;align-items:flex-start;padding:20px 24px 18px;background:#1e1b4b;flex-shrink:0}.modal-body{padding:20px 24px 28px;overflow-y:auto;flex:1}.drawer-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f172a80;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);z-index:1000;display:flex;justify-content:flex-end;animation:fadeIn .15s ease}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}.drawer{width:min(700px,100vw);height:100%;background:var(--surface);overflow-y:auto;display:flex;flex-direction:column;box-shadow:-12px 0 40px #0000001f;animation:slideIn .2s ease}@keyframes slideIn{0%{transform:translate(40px);opacity:0}to{transform:translate(0);opacity:1}}.drawer-header{display:flex;justify-content:space-between;align-items:flex-start;padding:20px 24px 18px;border-bottom:1px solid var(--border);background:#1e1b4b;color:#fff;position:sticky;top:0;z-index:10}.drawer-header .eyebrow{color:#a5b4fc}.drawer-body{padding:20px 24px}.status-update-block{background:var(--surface-2);border:1px solid var(--border);border-radius:var(--r-md);padding:16px;margin-bottom:20px}.status-pills{display:flex;gap:8px;flex-wrap:wrap}.status-pill{padding:6px 16px;border-radius:var(--r-full);border:1.5px solid var(--border);background:var(--surface);font-size:12px;font-weight:600;cursor:pointer;transition:all var(--t);color:var(--text-3)}.status-pill:hover{border-color:var(--primary);color:var(--primary)}.status-pill.active.sp-pending{background:var(--blue-bg);border-color:var(--blue);color:var(--blue)}.status-pill.active.sp-accepted{background:var(--purple-bg);border-color:var(--purple);color:var(--purple)}.status-pill.active.sp-in_discussion{background:var(--yellow-bg);border-color:var(--yellow);color:var(--yellow)}.status-pill.active.sp-closed{background:var(--green-bg);border-color:var(--green);color:var(--green)}.comments-list{display:flex;flex-direction:column;gap:10px;margin-bottom:14px}.comment-item{background:var(--surface-2);border-radius:var(--r-md);border-left:3px solid var(--primary);padding:12px 14px}.comment-meta{display:flex;gap:10px;align-items:center;margin-bottom:6px}.comment-author{font-size:12px;font-weight:700;color:var(--primary)}.comment-time{font-size:11px;color:var(--text-3)}.comment-body{font-size:13px;color:var(--text-2);white-space:pre-wrap;word-break:break-word}.add-comment-block{border-top:1px solid var(--border);padding-top:14px;display:flex;flex-direction:column;gap:8px}.add-comment-block textarea{padding:10px 12px;border:1.5px solid var(--border);border-radius:var(--r-sm);resize:vertical;background:var(--surface);transition:border-color var(--t),box-shadow var(--t);outline:none}.add-comment-block textarea:focus{border-color:var(--primary);box-shadow:0 0 0 3px var(--primary-ring)}.ticket-display{background:var(--surface);border:1px solid var(--border);border-radius:var(--r-lg);padding:28px;box-shadow:var(--shadow-md)}.ticket-number-box{font-family:SF Mono,Fira Code,monospace;font-size:22px;font-weight:700;letter-spacing:1.5px;color:var(--text);background:var(--surface-2);padding:12px 18px;border-radius:var(--r-md);display:inline-block;border:1px solid var(--border);margin:6px 0 16px}.hero-section{background:linear-gradient(135deg,#1e1b4b,#312e81,#4f46e5);padding:72px 24px 80px;text-align:center;color:#fff}.hero-section h1{color:#fff;font-size:36px;max-width:600px;margin:0 auto 16px}.hero-section p{color:#ffffffbf;max-width:500px;margin:0 auto 32px;font-size:16px}.home-cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:16px;max-width:1040px;margin:-40px auto 0;padding:0 24px;position:relative;z-index:2}.home-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--r-lg);padding:24px;box-shadow:var(--shadow-lg);display:flex;flex-direction:column;gap:8px;transition:transform var(--t),box-shadow var(--t);text-decoration:none;color:inherit}.home-card:hover{transform:translateY(-3px);box-shadow:var(--shadow-xl);text-decoration:none}.home-card-icon{width:44px;height:44px;border-radius:var(--r-md);background:var(--primary-light);display:grid;place-items:center;font-size:20px;margin-bottom:4px}.home-card h3{font-size:16px;color:var(--text)}.home-card p{font-size:13px;color:var(--text-3);line-height:1.5}.home-card-arrow{font-size:13px;font-weight:600;color:var(--primary);margin-top:auto;padding-top:8px}.steps-section{max-width:1040px;margin:48px auto 0;padding:0 24px 60px}.steps-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:12px;margin-top:16px}.step-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--r-md);padding:18px;box-shadow:var(--shadow-xs)}.step-num{width:28px;height:28px;background:var(--primary-light);color:var(--primary);border-radius:var(--r-full);display:grid;place-items:center;font-size:12px;font-weight:800;margin-bottom:10px}.step-card h4{font-size:14px;font-weight:600;margin-bottom:4px}.step-card p{font-size:12px;color:var(--text-3);line-height:1.5}.spinner{display:inline-block;width:14px;height:14px;border:2px solid currentColor;border-right-color:transparent;border-radius:50%;animation:spin .6s linear infinite;flex-shrink:0}@keyframes spin{to{transform:rotate(360deg)}}.divider{height:1px;background:var(--border);margin:20px 0}.row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.stack{display:flex;flex-direction:column;gap:12px}.center{text-align:center}.mono{font-family:SF Mono,Fira 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p{color:#ffffffd9;font-size:13px;margin:0;flex:1}.close-reason-block{background:var(--green-bg);border:1px solid #6ee7b7;border-radius:var(--r-md);padding:12px 14px;font-size:13px;color:#065f46;margin-top:10px}